Imprint
IInformation according to § 5 TMG
Tonzobeast.com
Owner: Antonios Fourkiotis
Martin-Festl-Ring 7
85609 Aschheim-Dornach
Germany
Contact
Phone: +49 (0)176 200 808 55
Email: info@tonzobeast.com
VAT Identification Number according to § 27a of the German Value Added Tax Act:
DE270292636
Disclaimer
Liability for Content
As a service provider, we are responsible for our own content on these pages under § 7 para.1 TMG according to general laws. However, according to §§ 8 to 10 TMG, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under general laws remain unaffected. Liability in this regard is only possible from the time we become aware of a specific infringement. Upon becoming aware of such violations, we will remove the content immediately.
Liability for Links
Our website contains links to external websites of third parties over whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at that time. However, permanent content control of the linked pages is unreasonable without concrete evidence of a violation of the law. Upon notification of violations, we will remove such links immediately.
Copyright
The contents and works on these pages created by the site operators are subject to German copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law requires the prior written consent of the respective author or creator. Downloads and copies of this site are permitted for private, non-commercial use only. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. Content from third parties is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. Upon notification of violations, we will remove such content immediately.
Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. Our email address can be found above in the imprint.
We are not willing or obligated to participate in dispute resolution proceedings before a consumer arbitration board.
GSPR
Age restrictions: For adults
EU Warranty: 2 years
Other compliance information: Meets the flammability level requirements.
In compliance with the General Product Safety Regulation (GPSR), tonzobeast.com ensures that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact us at info@tonzobeast.com or write to us Martin-Festl-Ring 7, 85609 Aschheim-Dornach, Germany.
Terms and Conditions
1. Introduction
Welcome to tonzobeast.com ("we," "us," or "our"). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.
2. Company Information
-
Company Name: Tonzobeast.com, owned by Antonios Fourkiotis
-
Address: Martin-Festl-Ring 7, 85609 Aschheim-Dornach, Germany
-
Contact Email: info@tonzobeast.com
-
Contact Phone: +30 6906046331
3. User Obligations
Account Creation and Responsibilities
-
Account Creation
Users have the option to check out as guests; however, creating an account is recommended to benefit from referral codes, affiliate programs, special discounts, and subscription plans that offer significant savings on orders.
-
Account Information
Users are required to provide accurate and complete information during registration and checkout to ensure correct shipment and communication. Failure to provide accurate information may result in delays or inability to process your order.
-
Account Security
Users are responsible for maintaining the confidentiality of their account credentials and are fully responsible for all activities that occur under their account. If you suspect any unauthorized use of your account, please notify us immediately at info@tonzobeast.com so we can take prompt action to investigate and resolve the issue.
Prohibited Activities
-
Site Misuse
Users are strictly prohibited from engaging in activities that could harm or disrupt our website, including but not limited to hacking, introducing viruses, or any other malicious acts. Such actions may result in legal consequences and termination of access to our services.
-
Unlawful Use
Users must not use our website for any unlawful or fraudulent purposes. Compliance with all applicable laws and regulations is required when accessing and using our site.
-
Content Restrictions
Users are prohibited from posting or transmitting any content that is offensive, defamatory, infringing, or otherwise inappropriate in reviews, comments, or any interactive areas of the site. We reserve the right to remove such content without notice.
-
Advertising and Promotion
We welcome and encourage users to share and promote our products responsibly, as this helps to grow brand awareness. Users may advertise our products through appropriate channels, provided that such activities reflect positively on our brand and comply with all applicable laws and regulations. Unsolicited mass communications (spam) or misleading promotional activities are not permitted.
4. Product Information and Pricing
Product Descriptions
-
Accuracy of Product Descriptions
We make every effort to ensure that our product descriptions and images are accurate and up-to-date. If you notice any discrepancies or errors, please contact us at info@tonzobeast.com, and we will promptly correct them.
-
Variations in Appearance
Please note that all products are produced using the CMYK color model. Due to differences in screen displays (RGB), slight variations in color may occur. These minor differences are not considered defects.
Product Availability
-
Stock Levels
All products displayed on our website are intended to be available at all times. If a product is temporarily unavailable, it will be marked with a ribbon indicating "Out of Stock," "Pre-Order," or "Back Again Soon." Products that are no longer available will be removed from the shop.
-
Inventory Management
We utilize a content management system (CMS) provided by Wix.com to reflect real-time stock levels and ensure accurate availability information.
-
Out-of-Stock Situations
In the rare event that a product becomes unavailable after you place an order, we will contact you promptly. You may choose an identical alternative (with any price difference refunded if the alternative costs less), or opt for a full refund if no suitable alternative is desired.
Pricing
-
Pricing Accuracy
We make every effort to ensure that all pricing information on our website is correct and updated daily. In case of a pricing error:
-
Overcharge: We will refund the difference to you promptly.
-
Undercharge: You will enjoy the benefit of the lower price without any additional charges. Customer satisfaction is our top priority.
-
-
Right to Change Prices
We reserve the right to change prices at any time without prior notice. Orders placed before a price change will be honored at the original price.
-
Currency and Taxes
-
Currency Displayed: Prices are currently listed in Euros (EUR). We plan to offer pricing in USD, CAD, AUD, GBP, CHF, and other major currencies soon.
-
Taxes: All product prices include Value Added Tax (VAT). VAT cannot be exempted.
-
International Orders: For international orders, potential customs duties or import taxes are automatically calculated and displayed during checkout based on the destination country.
-
-
Promotions and Discounts
-
We frequently offer promotional pricing, discounts, and coupons, especially during special seasons like Black Friday, Christmas, and summer sales.
-
Each discount code comes with individual terms, including expiration dates and usage limitations.
-
Payment Terms
-
Accepted Payment Methods
We accept the following payment methods:
-
Credit/Debit Cards
-
PayPal
-
Klarna
-
Cryptocurrency (USDT)
-
Soon to include Nexo Wallet Deposits
-
-
Payment Timing
-
Immediate Payment: Full payment is required at the time of order placement. Orders will not be processed until payment is received.
-
Subscription Models: Customers with subscriptions can place orders up to the value allowed by their subscription terms, benefiting from significant discounts based on subscription amount and duration.
-
-
Billing Information
-
Accuracy of Information: Accurate billing and shipping information is required to ensure correct and timely delivery. The billing address should be correct for invoicing and tax purposes.
-
Failed Payments and Disputes: Customers have 24 hours to dispute a payment. After this period, the order proceeds to production. For failed payments, please contact us via email, phone, or page chat for immediate assistance.
-
Order Acceptance and Cancellation
-
Order Confirmation
-
Automatic Confirmation: Upon placing an order, you will receive an immediate invoice via email. If you have an account, you can view and download your invoices in your account dashboard.
-
Acceptance of Order: The order confirmation serves as acceptance of your order and initiates processing and fulfillment.
-
-
Cancellation Policy
-
By Customer: You may cancel your order while it is still in production or before shipment. Please note that full refunds may not be possible since production costs are incurred in advance. We appreciate understanding the reasons for cancellation to improve our services.
-
By Tonzobeast.com: We reserve the right to cancel orders in cases of suspected product misuse, defamation, or other prohibited activities. In such events, we will inform you of the cancellation.
-
5. Shipping and Delivery
Shipping Methods and Costs
We offer various shipping options to meet your needs. Shipping costs are calculated based on the destination, weight, and dimensions of your order and will be displayed during the checkout process.
Delivery Times
We strive to process and ship all orders promptly upon receipt of payment. Estimated delivery times vary depending on your location and the shipping method selected:
-
Domestic Shipping (Germany): Approximately 2-5 business days.
-
International Shipping: Delivery times vary by destination and can range from 5-15 business days.
Please note that delivery times are estimates and may be affected by external factors beyond our control, such as customs delays or carrier issues.
International Shipping
We ship to numerous countries worldwide. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping prices.
Risk of Loss
All items purchased from tonzobeast.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email, allowing you to monitor your shipment's progress.
6. Returns and Refunds
Return Eligibility
We accept returns of products in their original condition within 14 days of delivery. Items must be:
-
Unused and unwashed
-
In their original packaging
-
With all original tags and labels attached
Exceptions and Non-Returnable Items
The following items are not eligible for return or exchange unless they are defective or damaged upon arrival:
-
Personalized or custom-made products
-
Sale or clearance items
Return Process
To initiate a return:
-
Contact us at info@tonzobeast.com with your order number and reason for return.
-
We will provide you with return instructions and a return authorization.
-
Ship the item back to us following the provided instructions.
Please note that customers are responsible for return shipping costs unless the item is defective or we made an error in the order.
Refund Processing
Refunds will be processed to the original method of payment within 14 days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you received a defective or damaged item, please contact us at info@tonzobeast.com, and we will arrange for a replacement or exchange at no additional cost to you.
7. Limitation of Liability
To the fullest extent permitted by law:
-
Disclaimer of Warranties
Our website and all content, products, and services provided are on an "as is" and "as available" basis without any warranties of any kind, either express or implied.
-
Limitation on Damages
Tonzobeast.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, or other intangible losses arising out of or related to your use or inability to use our website or products.
-
Maximum Liability
Our maximum aggregate liability to you for any claims arising from your use of our website or purchase of products shall not exceed the amount paid by you for the product(s) in question.
8. Intellectual Property Rights
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of tonzobeast.com or its content suppliers and is protected by international copyright laws.
-
Restrictions on Use
-
You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.
-
Unauthorized use of our trademarks, logos, or other proprietary information is strictly prohibited.
-
9. Governing Law and Jurisdiction
-
Governing Law
-
These Terms and Conditions are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers within the European Union, mandatory provisions of consumer protection law in the country of their habitual residence may also apply.
-
-
Jurisdiction
-
For merchants, legal entities under public law, or special funds under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office in Germany.
-
For consumers, the statutory provisions apply regarding the place of jurisdiction. This means you may bring a claim in the courts of Germany or in the EU country where you live.
-
10. Dispute Resolution
In the event of any dispute arising out of or relating to these Terms and Conditions:
-
Negotiation
Parties agree to attempt to resolve disputes amicably through good faith negotiations.
-
Mediation and Arbitration
If a resolution cannot be reached through negotiation, disputes may be submitted to mediation or binding arbitration, as agreed upon by both parties.
-
Class Action Waiver
You agree to resolve disputes on an individual basis and waive the right to participate in a class-action lawsuit.
11. Privacy Policy Reference
Our commitment to your privacy is outlined in our Privacy Policy, which forms part of these Terms and Conditions. Please review our Privacy Policy to understand our practices regarding your personal data.
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.
-
Notification of Changes
Significant changes will be communicated via email, through your user account, or by displaying a prominent notice on our website.
13. Severability
IIf any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14. Entire Agreement
These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and tonzobeast.com regarding your use of the website and supersede any prior agreements.
15. Force Majeure
We shall not be liable for any failure to perform our obligations where such failure results from events beyond our reasonable control, including but not limited to acts of God, war, natural disasters, pandemics, or any other events of force majeure.
16. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
-
Email: info@tonzobeast.com
-
Phone: +30 6906046331
-
Address: Martin-Festl-Ring 7, 85609 Aschheim-Dornach, Germany
17. Acceptance of Terms
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Privacy Policy
Effective Date: September 1st, 2024
1. Introduction
Welcome to tonzobeast.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
By accessing or using our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
2. Company Information
-
Company Name: Tonzobeast.com, owned by Antonios Fourkiotis
-
Address: Martin-Festl-Ring 7, 85609 Aschheim-Dornach, Germany
-
Contact Email: info@tonzobeast.com
-
Contact Phone: +30 6906046331
3. Information We Collect
3.1 Personal Information
-
We may collect the following personal information from you:
-
Contact Information: Name, email address, postal address, and phone number.
-
Payment Information: Credit/debit card details and PayPal account information (processed securely through Wix Payments).
-
Account Information: Username, password, and other details necessary for account creation.
-
User-Generated Content: Comments, feedback, product reviews, and recommendations.
3.2 Non-Personal Information
-
We may collect non-personal information, including:
-
Browser type
-
Operating system
-
IP address
-
Device information
-
Session information (e.g., page response times, length of visits, page interaction information)
4. How We Collect Information
4.1 Direct Collection
We collect personal information when you:
-
Register an account on our website.
-
Place an order or make a purchase.
-
Subscribe to our newsletter.
-
Fill out a contact form or communicate with us.
-
Submit reviews or comments.
4.2 Automated Technologies
We use cookies and similar tracking technologies to collect information automatically when you interact with our website.
-
Cookies: Small data files stored on your device.
-
Web Beacons: Electronic images that monitor your navigation.
4.3 Third-Party Sources
We may receive information about you from third parties, such as:
-
Social media platforms like Meta (Facebook) and Pinterest when you interact with our pages.
-
Analytics providers like Google Analytics.
5. Why We Collect Information
We collect your personal information for the following purposes:
-
To Provide and Operate Our Services:
-
Process and fulfill your orders.
-
Provide customer support and respond to inquiries.
-
-
To Personalize User Experience:
-
Tailor content and product offerings to your interests.
-
Improve website functionality and usability.
-
-
To Communicate with You:
-
Send promotional emails, newsletters, and updates.
-
Notify you about changes to our services.
-
-
To Analyze and Improve Our Services:
-
Monitor and analyze usage and trends.
-
Conduct research and analytics.
-
-
To Comply with Legal Obligations:
-
Enforce our terms and conditions.
-
Prevent fraud and other prohibited activities.
-
6. How We Use, Share, and Disclose Information
6.1 Use of Information
We use the information we collect in accordance with the purposes outlined above.
6.2 Sharing of Information
We may share your information with:
-
Third-Party Service Providers:
-
Payment Processors: Wix Payments for secure payment processing.
-
Shipping and Fulfillment Partners: Printful, Printify, and other partners for order fulfillment.
-
Marketing and Advertising Partners: Platforms like Pinterest, Meta, and Google for advertising and analytics.
-
-
Legal Obligations:
-
To comply with legal processes or regulatory requirements.
-
To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
-
-
Business Transfers:
-
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
-
6.3 Storage and Security
We store your personal information on secure servers and implement security measures to protect your data, including SSL encryption.
7. How We Communicate with Site Visitors
We may contact you via:
-
Email: For account notifications, order updates, promotional messages, and newsletters.
-
Phone or Text Messages: For customer support and order-related issues.
-
Postal Mail: For certain communications if necessary.
O
pt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly at info@tonzobeast.com.
8. Cookies and Tracking Tools
8.1 Types of Cookies Used
-
Essential Cookies: Necessary for website functionality.
-
Performance Cookies: Help us understand how visitors use our website.
-
Functionality Cookies: Remember your preferences and settings.
-
Advertising Cookies: Deliver relevant advertisements.
8.2 Purpose of Cookies
Cookies enhance your experience by:
-
Identifying and resolving website issues.
-
Allowing us to offer the best possible and frictionless user experience.
-
Personalizing content and ads.
8.3 Third-Party Cookies
Third parties like Pinterest, Meta, and Google may place cookies on your device for advertising and analytics purposes.
8.4 Managing Cookies
-
Cookie Banner: Our website displays a cookie banner where you can accept or adjust your cookie preferences.
-
Browser Settings: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
9. How You Can Withdraw Consent
If you no longer consent to our processing of your personal information, you can:
-
Contact Us: Email us at info@tonzobeast.com or info@moodiac.ai.
-
Cookie Settings: Adjust your preferences via our cookie banner.
-
Account Deletion: Request deletion of your account and personal data.
We will process your request in accordance with applicable laws.
10. Data Retention
-
Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law (minimum of one year in compliance with German and EU regulations).
-
Deletion Policies: We will delete or anonymize your data upon request, unless we are legally required to retain it.
11. Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.
-
Notification of Changes:
-
We will notify you of significant changes via email, through your user account, or by displaying a prominent notice on our website.
-
Upon changes, the cookie banner will reappear to obtain your consent for the updated policies.
-
12. Your Rights Under GDPR and CCPA
We honor "Do Not Track" signals:
-
Cookie Settings: You can choose to accept only essential cookies and decline others through our cookie settings.
14. Questions and Contact Information
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:
-
Email: info@tonzobeast.com or info@moodiac.ai
-
Phone: +30 6906046331
-
Mailing Address: Martin-Festl-Ring 7, 85609 Aschheim-Dornach, Germany
15. User-Generated Content
-
Content Submission: You may post reviews and comments on our website.
-
Moderation Policies: We reserve the right to remove inappropriate content or personal information submitted publicly as soon as we become aware of it.
16. Additional Information
-
Affiliates and Partners: Our business partners, including Printful, Printify, and Wix.com, may have access to user data as necessary to provide services.
-
Advertising Networks: We do not participate in advertising networks that collect data beyond what is stated in this policy.
Antonios Fourkiotis
Martin-Festl-Ring 7
85609 Aschheim-Dornach
Germany
Contact:
Phone: +30 6906046331
Email: info@tonzobeast.com
VAT Identification Number according to § 27a of the German Value Added Tax Act:
EL171001814
Disclaimer
Liability for Content
As a service provider, we are responsible for our own content on these pages under § 7 para.1 TMG according to general laws. However, according to §§ 8 to 10 TMG, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under general laws remain unaffected. Liability in this regard is only possible from the time we become aware of a specific infringement. Upon becoming aware of such violations, we will remove the content immediately.
Liability for Links
Our website contains links to external websites of third parties over whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at that time. However, permanent content control of the linked pages is unreasonable without concrete evidence of a violation of the law. Upon notification of violations, we will remove such links immediately.
Copyright
The contents and works on these pages created by the site operators are subject to German copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law requires the prior written consent of the respective author or creator. Downloads and copies of this site are permitted for private, non-commercial use only. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. Content from third parties is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. Upon notification of violations, we will remove such content immediately.
Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. Our email address can be found above in the imprint.
We are not willing or obligated to participate in dispute resolution proceedings before a consumer arbitration board.
Terms and Conditions
1. Introduction
Welcome to tonzobeast.com ("we," "us," or "our"). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.
2. Company Information
-
Company Name: Tonzobeast.com, owned by Antonios Fourkiotis
-
Address: Martin-Festl-Ring 7, 85609 Aschheim-Dornach, Germany
-
Contact Email: info@tonzobeast.com
-
Contact Phone: +30 6906046331
3. User Obligations
Account Creation and Responsibilities
-
Account Creation
Users have the option to check out as guests; however, creating an account is recommended to benefit from referral codes, affiliate programs, special discounts, and subscription plans that offer significant savings on orders.
-
Account Information
Users are required to provide accurate and complete information during registration and checkout to ensure correct shipment and communication. Failure to provide accurate information may result in delays or inability to process your order.
-
Account Security
Users are responsible for maintaining the confidentiality of their account credentials and are fully responsible for all activities that occur under their account. If you suspect any unauthorized use of your account, please notify us immediately at info@tonzobeast.com so we can take prompt action to investigate and resolve the issue.
Prohibited Activities
-
Site Misuse
Users are strictly prohibited from engaging in activities that could harm or disrupt our website, including but not limited to hacking, introducing viruses, or any other malicious acts. Such actions may result in legal consequences and termination of access to our services.
-
Unlawful Use
Users must not use our website for any unlawful or fraudulent purposes. Compliance with all applicable laws and regulations is required when accessing and using our site.
-
Content Restrictions
Users are prohibited from posting or transmitting any content that is offensive, defamatory, infringing, or otherwise inappropriate in reviews, comments, or any interactive areas of the site. We reserve the right to remove such content without notice.
-
Advertising and Promotion
We welcome and encourage users to share and promote our products responsibly, as this helps to grow brand awareness. Users may advertise our products through appropriate channels, provided that such activities reflect positively on our brand and comply with all applicable laws and regulations. Unsolicited mass communications (spam) or misleading promotional activities are not permitted.
4. Product Information and Pricing
Product Descriptions
-
Accuracy of Product Descriptions
We make every effort to ensure that our product descriptions and images are accurate and up-to-date. If you notice any discrepancies or errors, please contact us at info@tonzobeast.com, and we will promptly correct them.
-
Variations in Appearance
Please note that all products are produced using the CMYK color model. Due to differences in screen displays (RGB), slight variations in color may occur. These minor differences are not considered defects.
Product Availability
-
Stock Levels
All products displayed on our website are intended to be available at all times. If a product is temporarily unavailable, it will be marked with a ribbon indicating "Out of Stock," "Pre-Order," or "Back Again Soon." Products that are no longer available will be removed from the shop.
-
Inventory Management
We utilize a content management system (CMS) provided by Wix.com to reflect real-time stock levels and ensure accurate availability information.
-
Out-of-Stock Situations
In the rare event that a product becomes unavailable after you place an order, we will contact you promptly. You may choose an identical alternative (with any price difference refunded if the alternative costs less), or opt for a full refund if no suitable alternative is desired.
Pricing
-
Pricing Accuracy
We make every effort to ensure that all pricing information on our website is correct and updated daily. In case of a pricing error:
-
Overcharge: We will refund the difference to you promptly.
-
Undercharge: You will enjoy the benefit of the lower price without any additional charges. Customer satisfaction is our top priority.
-
Right to Change Prices
-
We reserve the right to change prices at any time without prior notice. Orders placed before a price change will be honored at the original price.
Currency and Taxes
-
Currency Displayed: Prices are currently listed in Euros (EUR). We plan to offer pricing in USD, CAD, AUD, GBP, CHF, and other major currencies soon.
-
Taxes: All product prices include Value Added Tax (VAT). VAT cannot be exempted.
-
International Orders: For international orders, potential customs duties or import taxes are automatically calculated and displayed during checkout based on the destination country.
Promotions and Discounts
-
We frequently offer promotional pricing, discounts, and coupons, especially during special seasons like Black Friday, Christmas, and summer sales.
-
Each discount code comes with individual terms, including expiration dates and usage limitations.
Payment Terms
Accepted Payment Methods
We accept the following payment methods:
-
Credit/Debit Cards
-
PayPal
-
Klarna
-
Cryptocurrency (USDT)
-
Soon to include Nexo Wallet Deposits
Payment Timing
-
Immediate Payment: Full payment is required at the time of order placement. Orders will not be processed until payment is received.
-
Subscription Models: Customers with subscriptions can place orders up to the value allowed by their subscription terms, benefiting from significant discounts based on subscription amount and duration.
Billing Information
-
Accuracy of Information: Accurate billing and shipping information is required to ensure correct and timely delivery. The billing address should be correct for invoicing and tax purposes.
-
Failed Payments and Disputes: Customers have 24 hours to dispute a payment. After this period, the order proceeds to production. For failed payments, please contact us via email, phone, or page chat for immediate assistance.
Order Acceptance and Cancellation
-
Order Confirmation
-
Automatic Confirmation: Upon placing an order, you will receive an immediate invoice via email. If you have an account, you can view and download your invoices in your account dashboard.
-
Acceptance of Order: The order confirmation serves as acceptance of your order and initiates processing and fulfillment.
-
-
Cancellation Policy
-
By Customer: You may cancel your order while it is still in production or before shipment. Please note that full refunds may not be possible since production costs are incurred in advance. We appreciate understanding the reasons for cancellation to improve our services.
-
By Tonzobeast.com: We reserve the right to cancel orders in cases of suspected product misuse, defamation, or other prohibited activities. In such events, we will inform you of the cancellation.
-
5. Shipping and Delivery
Shipping Methods and Costs
We offer various shipping options to meet your needs. Shipping costs are calculated based on the destination, weight, and dimensions of your order and will be displayed during the checkout process.
Delivery Times
We strive to process and ship all orders promptly upon receipt of payment. Estimated delivery times vary depending on your location and the shipping method selected:
-
Domestic Shipping (Germany): Approximately 2-5 business days.
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International Shipping: Delivery times vary by destination and can range from 5-15 business days.
Please note that delivery times are estimates and may be affected by external factors beyond our control, such as customs delays or carrier issues.
International Shipping
We ship to numerous countries worldwide. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping prices.
Risk of Loss
All items purchased from tonzobeast.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email, allowing you to monitor your shipment's progress.
6. Returns and Refunds
Return Eligibility
We accept returns of products in their original condition within 14 days of delivery. Items must be:
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Unused and unwashed
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In their original packaging
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With all original tags and labels attached
Exceptions and Non-Returnable Items
The following items are not eligible for return or exchange unless they are defective or damaged upon arrival:
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Personalized or custom-made products
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Sale or clearance items
Return Process
To initiate a return:
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Cont